IT Support Specialist (1st & 2nd Level) | IT-Support Mitarbeiter (m/w/d) 1st & 2nd Level

Job Summary

This role involves providing comprehensive 1st and 2nd level IT support, primarily handling customer inquiries via phone and a ticketing system. The specialist will be responsible for supporting various IT technologies including servers, clients, storage, network, and firewalls, with a focus on Windows clients, Windows servers, and Linux systems. Key responsibilities also include administration and monitoring of customer systems and thorough documentation. The ideal candidate will have a completed IT education or equivalent qualification, proven support experience in Microsoft environments (including MS Office 365), and a structured approach to troubleshooting hardware and software issues. This position offers high job security with an indefinite contract, flexible working hours, and opportunities for professional development within a wide range of industries.