Technical Customer Support Specialist | Referent* Kundenbetreuung Technik

Job Summary

This role involves leading the technical customer support and service management for communication networks, digitization projects, and future cloud services within Germany's air traffic control. The specialist will be responsible for defining internal and external customer and system requirements for networks (LAN, WAN, Firewalls/IT Security) and CNS systems (Communication, Navigation, Surveillance). Day-to-day tasks include analyzing complex customer needs, developing solution variants and network architectures, overseeing the implementation of new technical solutions, and comprehensive documentation. The position requires strong technical expertise in modern information, communication, and network technologies, as well as excellent communication skills to coordinate with internal teams and external partners. This is an exciting opportunity to contribute to critical infrastructure in a dynamic and supportive environment.