Support Assistant | Unterstützung im Support (m/w/d)

Job Summary

This role is for a Support Assistant at the Rhineland-Palatinate Educational Institute, focusing on providing first-level customer support for the RLP Education Portal. The successful candidate will handle customer inquiries via a ticketing system, conduct research, perform documentation tasks, and assist with testing new tools within the portal. They will also support the team in conducting training sessions as needed. This position is ideal for someone with strong communication and teamwork skills, good PC proficiency, and a willingness to learn and adapt. It offers a supportive work environment, opportunities for professional development, and the possibility of mobile working.