1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, acting as the primary point of contact for user inquiries and technical issues. The specialist will be responsible for receiving and classifying IT incidents via phone, email, and in-person, escalating complex problems to administrators when necessary. Key duties include documenting all issues in a ticket system, tracking them to resolution, and performing on-site installation of new hardware and software. The ideal candidate will have a strong IT background, excellent troubleshooting skills, and a customer-focused approach, ensuring smooth IT operations and user satisfaction. This is a full-time, permanent position.