Business Process Consultant ServiceNow ITSM | SoftwareOne Deutschland GmbH: Business Process Consultant (gn) ServiceNow ITSM

Job Summary

As a Business Process Consultant specializing in ServiceNow ITSM, you will play a pivotal role in helping organizations optimize their business processes. You'll analyze, design, and refine workflows using the ServiceNow platform, working closely with various stakeholders to identify pain points and translate requirements into scalable ServiceNow solutions. This involves leading workshops, conducting interviews, and acting as a subject matter expert for ServiceNow applications like Incident, Request, Change, Knowledge, Configuration, and Problem Management. You will collaborate with architects and technical consultants on implementation, conduct training, and ensure successful user adoption. This is an excellent opportunity to contribute to cutting-edge IT solutions and be part of SoftwareOne's rapidly expanding ServiceNow competencies, solidifying its market position as a leading provider in the DACH region.