1st Level IT Service Technician | 1st Level IT Servicetechniker (m/w/d)

Job Summary

As a 1st Level IT Service Technician in Berlin or Munich, you will be the crucial link between users and technology, translating complex computer issues into understandable language and providing creative solutions for daily system challenges. Your day-to-day will involve troubleshooting IT problems, documenting them in a ticketing system, and offering on-site support for hardware and software queries. You'll also be responsible for installing programs on workstations using software distribution and assisting with IT projects, ensuring the smooth operation of computers, printers, mobile devices, and networks. This role is ideal for technical talents seeking a future-proof position within a growing IT service provider, offering a collaborative team environment and modern equipment.