1st and 2nd Level IT Support Specialist | 1st und 2nd Level Support (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level IT support, focusing on analyzing and resolving technical issues, prioritizing and classifying disruptions, and meticulously documenting all inquiries and disturbances within a ticketing system. The successful candidate will act as the primary contact for software and hardware problems, offering support via phone, remote access, and on-site visits. This position is ideal for someone with a strong background in IT, particularly with Microsoft Office and Windows environments, who is eager to contribute to a supportive team and benefit from excellent development opportunities in a responsible and engaging work environment.