Client Solutions Specialist | Client Solutions Specialist (all genders)

Job Summary

As a Client Solutions Specialist, you will be the central point of contact for 2nd level support for Windows clients (Win10/11), focusing on analytical problem-solving and technical depth rather than just ticket processing. Your day-to-day will involve diagnosing and resolving complex client-related issues, providing remote support using various tools, and performing software installations and configurations. You will also manage the Mobile Device Management platform, administer Active Directory (user management, GPOs, ADMX templates), and provide support for Office products. Collaboration with manufacturer support and other IT teams is key, as is documenting and improving processes. This role is ideal for someone with strong IT-know-how, a customer-focused mindset, and a desire to contribute to a collaborative team environment.