Head of Managed Services | Leiter Managed Services (m/w/d)

Job Summary

This role is for a strategic leader to head the Managed Services department in Augsburg, Germany. The successful candidate will be responsible for directing tailored IT solutions with precision, ensuring customer satisfaction through the strategic development of the service portfolio. Day-to-day, you will manage operative customer relationships, oversee escalation processes, and ensure smooth operations and SLA adherence. This position offers the opportunity to contribute to the digital transformation of companies within a growing IT service provider, utilizing modern equipment and working with a collaborative team. The role offers flexible working hours, continuous professional development, and a supportive work environment, making it an attractive opportunity for an experienced IT service leader.