Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent, you will be the first point of contact for incidents and service requests for an automotive and commercial vehicle manufacturer in Wolfsburg. Your daily tasks will involve qualifying incidents, documenting technical processes, and providing initial solutions using knowledge bases. You will also support on-site technical service if suitable. This role offers a great opportunity for both experienced service desk professionals and motivated career changers to gain experience in IT service, with a focus on managed services for industrial companies. The position is initially temporary with the option for permanent employment, providing a clear path for professional growth and stable working hours within a supportive team.