IT Service Technician Monitoring | IT Servicetechniker Monitoring (m/w/d)

Job Summary

This role is for an IT Service Technician specializing in monitoring IT applications within a production environment, operating in a 24/7 mode in Braunschweig. The successful candidate will be the central point of contact for all incoming communications (calls, emails, faxes), responsible for documenting operational processes, and managing incoming tickets by qualifying, classifying, categorizing, prioritizing, and documenting them. Key responsibilities include promptly reacting to security incidents, identifying warnings and system disturbances, and containing errors. The position requires a completed IT vocational training, experience in implementing service concepts and established processes, and proficiency in troubleshooting hardware and software issues at a second-level support capacity. This is an excellent opportunity for a professional seeking a stable role with long-term career prospects in a supportive team environment.