Team Lead Onsite Support | Teamleiter Onsite Support (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
This role is for an experienced Field Service Technician ready to take on leadership as a Team Lead Onsite Support in Neckarsulm, Germany. You will be responsible for ensuring customer satisfaction and adherence to service levels, coordinating project execution for seamless service delivery, and managing technical escalations. Day-to-day, you will also provide technical leadership to IT staff, lead team meetings, and participate in interview processes. The ideal candidate will have a strong IT background, experience in IT service for large clients, and proven team leadership and escalation management skills. This is an exciting opportunity to work in an international environment with flat hierarchies and significant professional development potential.
Required Skills
Education
Completed vocational training in IT, such as IT Specialist for System Integration, IT Customer Advisor, IT System Electronics Technician, IT System Salesperson, IT Service Technician, Information Electronics Technician, or comparable qualification/experience
Experience
- Professional experience as a Field Service Technician
- Experience in IT service business and supporting large clients
- Experience in leading teams
- Experience in escalation management
Languages
Additional
- Not specified
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