Mobile Device Services Technician | Servicetechniker Mobile Device Services (w/m/d)

Job Summary

Join a dynamic team in Wolfsburg as a Mobile Device Services Technician, providing on-site support for mobile devices at a renowned German vehicle manufacturer. In this role, you will be responsible for the delivery and initial setup of various devices like iPhones, iPads, and Android phones, offering personalized support to users in the Mobility Shop or via hotline. Key responsibilities include managing SIM cards, overseeing asset management, tracking order statuses, and delivering 2nd level support through software installations and troubleshooting. You'll also handle damage reports, process inquiries and disruptions via a ticketing system, and maintain comprehensive documentation. This position offers flexible working hours, excellent long-term career prospects, and a supportive team environment within an internationally oriented workplace. Your experience in customer service and mobile device support will be crucial for success.