IT Expert Servicemanagement ISO 20000 - Remote | IT Experte (m/w/d) Servicemanagement ISO 20000 - Remote

Job Summary

This role is for an IT Expert specializing in Service Management with a focus on ISO 20000, working remotely for a company in Ingolstadt that supports prominent German industrial firms. The successful candidate will manage user accounts and permissions in Active Directory, document IT processes, and assist in the implementation of new systems within IT projects. Key responsibilities also include handling 1st and 2nd level IT support incidents via a ticketing system, classifying and processing them, and installing, configuring, and administering Windows clients and standard software like Microsoft Office 365. This position offers an opportunity for professional growth, a collaborative environment, and an attractive compensation package, making it ideal for a service-oriented IT professional looking for a stable and engaging career.