1st Level Support Specialist | 1st Level Support (m/w/d)

Job Summary

As a 1st Level Support Specialist in Ingolstadt, you will be a crucial point of contact for a Bavarian retailer's branch IT, providing telephone and remote support. Your day-to-day responsibilities will include monitoring and tracking open tickets, qualifying disruptions, and escalating issues to 2nd Level Support or external service providers. You will also be responsible for resolving problems within the merchandise management system and supporting users via phone and remote maintenance. This role offers an attractive long-term perspective with opportunities for professional development and further training, making it an excellent step for someone with an IT background and a customer-focused approach looking for a stable and supportive work environment.