IT Service Technician Onsite Support | IT Servicetechniker Onsite Support (m/w/d)

Job Summary

This role is for an experienced IT Service Technician specializing in onsite support, based in Hamburg. The successful candidate will be instrumental in delivering critical IT support services directly at client locations, focusing on Windows client environments, Android devices, and network/telecommunication systems. Day-to-day responsibilities include independently resolving support tasks based on tickets, managing incidents within client management systems, and providing 2nd level support in production-oriented settings. The position requires strong technical skills in network fundamentals (Layer 1-3 switching), experience with standard Windows applications, and excellent communication abilities for professional client interaction and meticulous documentation of work steps. This is an opportunity to join a market-leading IT solutions and service management company, offering a modern work environment and professional development.