Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent, you will provide essential on-site IT support for a mechanical engineering company in Munich. Your daily tasks will involve utilizing remote control applications for support, resolving IT issues based on submitted tickets, meticulously documenting solutions, and maintaining the knowledge database. You will also be responsible for receiving, analyzing, and classifying incoming IT incidents. This role requires a strong customer and service orientation, excellent process understanding, and the ability to technically guide colleagues regarding organization, time, and effort. This position offers a stable work environment within an established company, good development opportunities, and a supportive team, making it an attractive opportunity for IT professionals looking to advance their careers.