2nd Level Remote Support Technician | Servicetechniker 2nd Level Remote Support (m/w/d)

Job Summary

This role is for a 2nd Level Remote Support Technician based in Wolfsburg, focusing on providing IT support for a major automotive manufacturer. The successful candidate will manage IT workstations, including Windows 10 laptops, MS Office, and mobile devices, as well as handle hardware-related issues for notebooks, workstations, and PCs. Daily tasks involve steering escalation management, processing 1st and 2nd level support tickets, and delivering remote support to end-users across Germany and international locations. The position offers a long-term perspective, extensive training, and the flexibility for remote work after the initial onboarding phase, making it an attractive opportunity for professionals with initial experience in IT administration and user support.