2nd Level Remote Support Technician | Servicetechniker 2nd Level Remote Support (m/w/d)
puro Personaldienstleistung GmbH
Job Summary
This role is for a 2nd Level Remote Support Technician based in Wolfsburg, focusing on providing IT support for a major automotive manufacturer. The successful candidate will manage IT workstations, including Windows 10 laptops, MS Office, and mobile devices, as well as handle hardware-related issues for notebooks, workstations, and PCs. Daily tasks involve steering escalation management, processing 1st and 2nd level support tickets, and delivering remote support to end-users across Germany and international locations. The position offers a long-term perspective, extensive training, and the flexibility for remote work after the initial onboarding phase, making it an attractive opportunity for professionals with initial experience in IT administration and user support.
Required Skills
Education
Not specified
Experience
- Initial professional experience in Windows Workstation, Laptop (Windows 10), MS Office, and Mobile Device administration
- Experience in hardware, especially notebooks, workstations, and PCs
- Experience in onsite or remote user support
Languages
Additional
- Located in Wolfsburg, Germany. The position is initially temporary with an option for permanent employment. Ability to start at short notice.
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