IT Support Specialist (1st Level, up to 100% Remote) | IT-Support Specialist (m/w/d) 1st Level (bis zu 100% remote)

Job Summary

This role is for an IT Support Specialist to join a dynamic project in Dortmund/Bochum, Germany, with the flexibility of up to 100% remote work. The specialist will be the primary point of contact for technical inquiries, analyzing IT infrastructure, and contributing optimization ideas. Day-to-day tasks involve professional handling of incident reports received via phone or digitally, maintaining an overview of parallel requests, and meticulous documentation to improve service processes. This position offers a long-term perspective within a modern, international IT environment, emphasizing teamwork, continuous learning through internal trainings and certifications, and a supportive work culture.