IT Support Specialist | IT-Support (m/w/d)

Job Summary

This role is for a dedicated IT Support Specialist who will serve as the primary point of contact for all IT-related inquiries. Day-to-day, you will be responsible for diagnosing and resolving hardware and software issues, including network and printer malfunctions, via phone, email, and ticketing systems. A key aspect of the role involves meticulous documentation of all support cases to ensure high service quality, as well as providing user training on IT systems and software. You will also collaborate closely with 2nd Level Support for complex problems. This position is attractive for individuals with a strong IT background, excellent problem-solving skills, and a service-oriented approach, offering a chance to contribute to a global engineering and IT leader.