Service Desk Employee | Mitarbeiter Service Desk (m/w/d)

Job Summary

This role involves providing essential IT support and ensuring the smooth operation of IT services within a dynamic logistics environment. The Service Desk Employee will be the primary point of contact for user inquiries, responsible for troubleshooting issues, configuring hardware, and maintaining critical documentation. They will manage incoming requests, escalate to higher-level support when necessary, and communicate effectively with stakeholders during system outages. The ideal candidate will have a strong background in IT, excellent communication skills, and a customer-focused approach, contributing to a stable and innovative work environment with opportunities for professional growth.