IT Support Specialist | IT Supporter (m/w/d)

Job Summary

As an IT Support Specialist, you will be the first point of contact for customers, addressing product-related questions and providing remote support for technical inquiries. Your daily tasks will involve classifying and processing support requests received via phone, escalating complex issues to the 2nd-level support team, and meticulously documenting all interactions within the ticketing system. You will also contribute to the continuous improvement of support processes, ensuring efficient and high-quality service. This role is ideal for someone with a strong IT affinity, excellent communication skills, and a service-oriented mindset, looking to apply their expertise in a dynamic environment and grow professionally with ample development opportunities.