IT Technician (1st & 2nd Level Support) | IT-Techniker (m/w/d) 1st & 2nd Level Support
Piening GmbH (Bielefeld)
Job Summary
This role offers an exciting opportunity for an IT Technician to join an established IT company in Nuremberg, Germany, focusing on 1st and 2nd level support within a complex system environment. Day-to-day, you will be responsible for ensuring operational stability, handling tickets, performing remote troubleshooting, and communicating with clients via various channels. Key responsibilities also include software maintenance, patch management, system monitoring, and supporting incident and change management processes. This position is attractive due to a permanent contract, potential for client takeover, competitive salary, and the chance to work with modern IT infrastructure in a renowned company. It's ideal for someone with an IT background, initial support experience, and a proactive approach to problem-solving.
Required Skills
Education
Completed IT apprenticeship or IT-related degree. ITIL v3 Foundation certification (desirable).
Experience
- Initial experience in IT support or with ticket systems
- Basic knowledge of networks, servers, and operating systems
- Initial knowledge of routing, switching, and Wireless LAN
Languages
Additional
- Willingness to work shifts and weekends. Permanent contract.
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