Operations Manager | Operations Manager (m/w/d)

Job Summary

The University Hospital Jena is seeking an experienced Operations Manager to oversee the daily operational business processes within the IT Infrastructure Management department. This role involves taking primary responsibility for service management across three operational teams, fostering a positive work environment, and optimizing service processes in close collaboration with other IT departments and service recipients. Key responsibilities include monitoring inventory, analyzing operational metrics to ensure service quality, and supporting service owners in improving their offerings. The successful candidate will coordinate ticket systems, manage ITIL-compliant processes, and oversee service levels and escalation management. This position is ideal for a professional with a strong background in IT infrastructure, a commitment to team leadership, and a passion for driving efficiency and excellent customer service within a critical healthcare IT environment.