IT First-Level Support Specialist | IT-Mitarbeiter (m/w/d) im First-Level-Support

Job Summary

This role is for a dedicated IT First-Level Support Specialist who will be the initial point of contact for customer IT issues. Day-to-day responsibilities include receiving and processing support requests via phone, email, and ticketing systems, performing initial troubleshooting, and resolving common IT problems related to Windows, Office, printers, and networks. The ideal candidate will possess a completed IT education or equivalent knowledge, strong skills in Windows operating systems and Microsoft 365, and a passion for customer service. This position offers varied tasks, direct customer interaction, a modern work environment, and opportunities for professional development within a supportive team.