IT Second-Level Support Specialist | IT-Mitarbeiter (m/w/d) im Second-Level-Support

Job Summary

As an IT Second-Level Support Specialist, you will be the primary point of contact for complex technical issues escalated from the first-level support, diving deep into analysis and providing sustainable solutions. Your day-to-day will involve resolving intricate problems related to Windows servers, networks, firewalls, backup systems, and Microsoft 365, ensuring clients operate securely and efficiently. You'll also assist with the installation, configuration, and administration of IT systems, document solutions, and contribute to IT infrastructure optimization projects. This role offers the opportunity to work with modern technologies, continuous professional development through training and certifications, and a collaborative team environment, making it an attractive next step for a solutions-oriented IT professional.