Clarification Expert | Clarification Expert (all genders) - Lounge by Zalando

Job Summary

As a Clarification Expert at Lounge by Zalando, you will be a vital part of a high-performing team, ensuring the flawless production and offering of products on the website. Your day-to-day will involve independently assessing and resolving discrepancies in product deliveries, meticulously documenting issues, and coordinating with various stakeholders like logistics and customer service. You'll be instrumental in maintaining high-quality standards, adhering to company and regulatory requirements, and actively contributing to process improvements. This role is perfect for someone with a keen eye for detail, strong problem-solving skills, and a proactive mindset, who thrives in a collaborative environment and is passionate about ensuring customer satisfaction in a dynamic e-commerce setting.