Service Desk Manager | Service Desk Manager (m/w/d) - in Berg (bei Ravensburg)

Job Summary

As a Service Desk Manager in Berg, you will lead and coach a local Service Desk team, overseeing resource planning, shift organization, and the training of new employees. A key part of your role involves monitoring and ensuring compliance with Service Level Agreements (SLAs) and ticket quality, as well as handling escalations and coordinating closely with the Head of Service Desk. You will be instrumental in implementing cross-location standards, planning team meetings, and conducting regular feedback and performance reviews. This role requires strong IT knowledge, excellent organizational skills, and a service-oriented mindset, offering the opportunity to work autonomously within a modern, agile environment with flexible home office options.