Service Desk Manager | Service Desk Manager (m/w/d) - in Hamburg

Job Summary

This Service Desk Manager role in Hamburg involves leading, coaching, and motivating a dedicated technical support team while ensuring the delivery of high-quality IT services to small and medium-sized enterprise (SME) customers. Daily tasks include acting as the primary contact for technical inquiries (via phone, mail, or on-site), managing ticket flow, enforcing Service Level Agreements (SLAs), and continuously optimizing organizational procedures and tools. The manager will also provide technical guidance on complex IT issues, including Windows Server administration, networking, virtualization (Hyper-V/VMware), Microsoft 365, and VoIP. The ideal candidate must possess strong leadership skills, significant experience in IT support, and expert knowledge of the core technologies mentioned. The position offers substantial autonomy, flexible working options including home office, and opportunities for continuous professional development within a stable, internationally operating IT company.