Desktop Support Administrator - 1st Level Support | Desktop Support Administrator (m/w/d) - 1st Level Support

Job Summary

This role is perfect for an IT professional eager to provide essential first-level technical support, ensuring smooth system operations and effective issue resolution. You will be responsible for managing support tickets, troubleshooting IT problems, and maintaining clear communication with customers via phone, email, and ticketing systems. Key responsibilities include software maintenance, patch management, and documenting all support activities. This position requires foundational knowledge in operating systems, Office environments, and mobile devices, along with initial experience in IT support and ticketing systems. The ideal candidate will also possess basic expertise in routing, switching, and wireless LAN setup, and be prepared for weekend, shift, and on-call duties. This is an excellent opportunity to join a supportive team, offering continuous personal mentorship and a chance for professional growth.