Technical Support Specialist | Technical Supporter (m/w/d)

FERCHAU GmbH Niederlassung Mannheim

Mannheim, Baden-Württemberg, Deutschland
Published Sep 2, 2025
Full-time
No information

Job Summary

This role is for an ambitious Technical Support Specialist who will be instrumental in connecting people and technologies for a leading technology solutions provider. Day-to-day responsibilities include managing technical inquiries, processing service orders for domestic and international clients, handling invoicing and documentation, and providing direct telephone support to customers. The specialist will also be responsible for creating and tracking quotes for assembly operations, developing service recommendations, and finding professional solutions, including alternative technical and scheduling options. This position offers the opportunity to deepen technical knowledge through practical experience and contribute to exciting projects for renowned clients across various industries, supporting their digital transformation journey.

Required Skills

Education

Completed degree or vocational training in Electrical Engineering or Mechatronics, or a comparable qualification.

Experience

  • Professional experience in managing technical inquiries and customer support
  • Experience in order processing and service measure coordination
  • Experience with invoicing and documentation processes

Languages

German (Fluent)

Additional

  • Not specified