Senior IT Supporter | IT-Supporter (Senior) (m/w/d)

Job Summary

This Senior IT Supporter role involves managing and resolving IT incidents, optimizing support processes, and contributing to the continuous development of the IT infrastructure. Day-to-day tasks include prioritizing and documenting tickets, coordinating with 3rd-level support and external service providers to resolve complex issues, and managing user accounts within Active Directory. The role requires expertise in Microsoft operating systems (Windows 11) and Office products (Teams, Outlook), along with practical experience using ticketing systems like Jira or Matrix42. The successful candidate will also handle the configuration and management of IT hardware (Notebooks, iPhones) and software using tools like Matrix42, participate in IT asset inventory, and maintain technical documentation for audits. This position is ideal for an experienced professional eager to apply their long-standing expertise in a dynamic environment, contributing to IT project rollouts and system evolution.