1st/2nd Level Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves being the first point of contact for IT-related inquiries and issues, providing essential support to users. Day-to-day tasks include receiving and classifying IT incidents via phone, email, and in-person, documenting them in a ticketing system, and ensuring their resolution. The specialist will also be responsible for installing new hardware and software and assisting users with various IT-related questions. Key qualifications include a completed IT education, strong knowledge of hardware/software installation and configuration, proficiency in standard operating systems like Windows and macOS, and experience with ticketing systems. The position is attractive for those who enjoy problem-solving, have excellent communication skills, and are customer-service oriented, offering a direct path to impactful IT support.