IT Support Specialist | IT-Support-Mitarbeiter (m/w/d)

Job Summary

This role is for an IT Support Specialist who will be the primary point of contact for customers, providing solutions for technical inquiries related to software and IT systems. Day-to-day tasks include analyzing technical issues, troubleshooting installations, updates, and error messages, and meticulously documenting all interactions in a ticketing system. The specialist will also collaborate with other departments, identify recurring problems, and contribute to the team's knowledge base by creating standard responses and articles. This position is ideal for someone who enjoys customer interaction, possesses strong problem-solving skills, and seeks a stable, long-term role where they can apply and grow their expertise in a supportive and innovative environment.