IT Support Engineer | IT Support Engineer (m/w/d) in Dresden
DIS AG Personaldienstleistungen
Job Summary
This IT Support Engineer role in Dresden offers a fantastic opportunity to join a dynamic team, focusing on proactive problem-solving and excellent customer service. Day-to-day, you'll be instrumental in monitoring, classifying, and resolving IT incidents within ServiceNow, providing crucial support to customers with your strong communication skills. You'll also be responsible for meticulous documentation, managing user requests, and deploying interface software for production facilities. The ideal candidate will bring a completed IT education, experience in first-level support, and a solid grasp of ITSM tools, Windows, Linux, and Office 365. This position is attractive due to its potential for permanent employment, offering a chance to advance your career within a supportive environment.
Required Skills
Education
Completed vocational training or university degree in IT-related field. ITIL certification (desirable).
Experience
- Professional experience in First-Level IT Support
- Experience with ITSM tools
- Experience working in a CPS shift system
Languages
Additional
- Willingness to work in a CPS shift system.
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