Technical Support Engineer | Technical Support Engineer (m/w/d)

Job Summary

This role involves providing global technical support for products, including maintenance, repair, and troubleshooting. The Technical Support Engineer will manage national and international customer inquiries from initial error reports to resolution, ensuring high device availability. Key responsibilities include conducting thorough fault analyses via phone and written communication, supporting distributors and customers worldwide, and documenting test results in the ERP system. The position also requires providing on-demand video support for complex issues and performing on-site analyses at customer locations. This is an attractive opportunity for an individual with a passion for technology, offering a chance to work with a dedicated team on challenging tasks within a company with over 30 years of expertise in high-tech industries.