2nd Level IT Support Specialist | 2nd Level Support (m/w/d)

Job Summary

This role involves providing critical 2nd level support within a traditional industrial company in Hamburg, specializing in complex technical systems for the maritime sector. The successful candidate will be responsible for resolving IT incidents, analyzing complex technical problems, and maintaining Windows clients, mobile devices, and peripherals. Key responsibilities include supporting software distribution and patch management, documenting solutions in a ticketing system, and collaborating with 1st level support and other departments. This position offers a long-term perspective in a secure, union-bound environment with a 35-hour work week, flexible hours, and opportunities for professional development, making it an attractive opportunity for IT professionals seeking stability and growth.