IT Service Desk Specialist | IT Servicedesk (m/w/d)

Job Summary

This role is for an IT Service Desk Specialist who will be the first point of contact for users experiencing IT issues. Day-to-day, you'll be providing user support for disruptions and problems, identifying and verifying errors, and resolving them remotely. You'll also be responsible for prioritizing and classifying requests using a ticketing system and meticulously documenting information in a knowledge database. This position is attractive for professionals with a background in IT system integration or electronics, offering the chance to work with a leading IT service provider in Germany. The role emphasizes strong problem-solving skills, customer service, and a structured approach within a team-oriented environment, providing stable employment with attractive benefits.