First Level Support and Administration | First Level Support und Administration (m/w/d)

Job Summary

This role is for a First Level Support and Administration professional to join an owner-managed IT company in Munich, specializing in supporting client workstations and server landscapes for medium-sized businesses. Day-to-day, you will coordinate incident resolution and user communication, manage incident management and service requests within the Microsoft ecosystem (Active Directory, Exchange, Office365, Windows Server, SCCM), administer end-users and client systems, and collaborate with expert teams to resolve complex technical issues. You will also monitor adherence to contractual SLAs. This position offers a varied role in a future-proof industry, job security, and excellent opportunities for professional development within a friendly and collaborative team, utilizing modern applications and innovative services.