IT Specialist (First-Level Support) | Fachinformatiker (m/w/d)

Job Summary

This role is for a First-Level Support Specialist who will be the initial point of contact for customers using ERP and WMS software solutions. Day-to-day, you will systematically manage customer inquiries via a ticketing system and phone, classify and prioritize support requests, and independently resolve simple issues or escalate complex ones. You will maintain clear communication with customers regarding the status of their requests, document everything meticulously, and actively contribute to software and process improvements, including quality assurance and testing. This position is attractive for its focus on problem-solving, customer interaction, and the opportunity to significantly impact customer success within a supportive team environment.