Support & Complaint Manager | Support & Complaint Manager (m/w/d)

Job Summary

This role is perfect for a bioscientific professional eager to apply their expertise in customer support, complaint management, and technical assistance within a dynamic environment. The successful candidate will provide expert advice and technical support for test services and devices, coordinate closely with R&D, lab, and sales teams to ensure a seamless customer experience, and lead investigations into customer complaints to identify root causes and implement corrective actions. Key responsibilities also include developing a deep understanding of proprietary fluidlab technology, troubleshooting technical issues, and creating comprehensive documentation like FAQs and troubleshooting guides. This position is ideal for someone with strong problem-solving skills, a customer-oriented mindset, and a passion for innovation, contributing to a company revolutionizing the medical market with point-of-care diagnostic devices.