Service Desk Analyst (Part-time 50%) | Service Desk Analyst (w/m/d) in Teilzeit (50%)

Job Summary

As a Service Desk Analyst, you will be the primary point of contact for users, handling and resolving their technical and functional inquiries within the 1st Level Support, specifically for citizen services and business registration. Your day-to-day will involve analyzing issues, providing solutions, and ensuring high customer satisfaction by adhering to service level agreements. You will also contribute to process optimization and documentation improvements. This role offers the opportunity to work in a supportive and dedicated team within Germany's largest municipal IT service provider, providing a secure, permanent position with flexible working hours and opportunities for professional development.