Service Desk Analyst | Service Desk Analyst (w/m/d) in Vollzeit

Job Summary

This full-time, permanent position as a Service Desk Analyst involves providing essential First Level Support to public sector clients, focusing on technical and functional issues related to various IT products. Key responsibilities include active participation in project ramp-up and implementation phases, analyzing and resolving complex customer inquiries, and contributing to the optimization of internal support processes to ensure high customer satisfaction. The ideal candidate must possess qualified IT training or equivalent professional experience, strong general IT skills, and a high degree of technical comprehension. Success in this role requires flexibility, strong teamwork skills, self-initiative, and a commitment to continuous professional development. This position offers the security and attractiveness of working for Komm.ONE, the largest municipal IT service provider in Baden-Württemberg, featuring flexible work models, generous home office options, and structured career advancement opportunities.