Onsite Support Technician | Onsite Support Techniker (m/w/d)

Job Summary

This Onsite Support Technician role in Nuremberg offers a fantastic opportunity to join a leading provider of infrastructure solutions, service management, engineering, and migration, primarily serving pharmaceutical companies across Europe. In this position, you will be the first point of contact for users, providing essential First Level Support by analyzing and resolving hardware and software issues using a knowledge base, and assisting users with their devices, applications, and IT processes. You will classify customer inquiries, escalate complex problems, and utilize a ticketing tool like ServiceNow. This role is initially through temporary employment with a strong option for permanent takeover, providing a stable and engaging career path in a future-oriented industry with attractive compensation and a modern, multilingual work environment.