Service Desk Agent | Service Desk Agent (m/w/d)

Job Summary

As a Service Desk Agent in Darmstadt, you will be the first point of contact for IT-related inquiries, playing a crucial role in maintaining smooth IT operations. Your daily tasks will involve qualifying incoming requests, documenting all processes in a ticketing system, and providing essential 1st level support for user accounts, access, and various activations. You will also be responsible for receiving and resolving IT disruptions reported by staff. This position offers excellent development opportunities and a stable, full-time role within a well-established company, working collaboratively in a supportive team environment. The ideal candidate will have a background in IT or IT commercial fields, with solid experience in service desk operations and ticketing systems.