Customer Service Specialist | Customer Service Specialist (m/w/d)

Job Summary

This role is for a dedicated Customer Service Specialist to join an international leader in power tools, outdoor equipment, and accessories in Hilden, Germany. The specialist will be the primary point of contact for end customers, retailers, and business partners, handling inquiries related to orders, delivery status, products, complaints, and warranty cases. A key part of the role involves maintaining customer records in the CRM system and coordinating with internal departments like sales and logistics. The ideal candidate will bring strong communication and problem-solving skills, a structured work approach, and a commitment to optimizing service processes. This is an exciting opportunity within a well-structured company offering development possibilities and a focus on quality and customer satisfaction.