First Level IT Support Specialist | First Level Support (m/w/d)

Job Summary

This role offers a direct entry into a secure and modern IT environment within an established technology company in Hamburg, specializing in complex technical systems. The First Level IT Support Specialist will be responsible for receiving and processing IT incidents and service requests, classifying and documenting tickets, and providing initial troubleshooting for client-side issues. Key tasks include setting up and configuring workstations, printers, and mobile devices, escalating complex issues to Second Level Support, and maintaining IT documentation. This position is ideal for someone with an IT background, strong service orientation, and good communication skills, looking for a stable, long-term career with opportunities for professional development in a supportive team.