IT Support Specialist (1st & 2nd Level) | IT Supporter im 1st- & 2nd-Level-Support (m/w/d)

Job Summary

This role is for an engaged and motivated IT Support Specialist to join a team of 5-25 individuals, providing 1st and 2nd level IT support for federal agencies and ministries in Berlin Mitte. The successful candidate will be the central point of contact for IT-related queries, incidents, and service requests, handling tickets independently and assisting users via phone and on-site. The position involves problem-solving, escalating complex issues to specialists, and diligently documenting solutions and information within ticket systems and knowledge bases. This is an excellent opportunity for an IT professional or a career changer with strong IT skills, a passion for customer service, and a desire for continuous learning and development within a supportive team environment.