Project Manager Service Automation and AI | Betriebswirt (m/w/d)

Job Summary

This role involves actively shaping the digital future of customer service by implementing automation and AI solutions. The Project Manager will lead a multifunctional team to introduce new tools and workflows, focusing on developing text and voice-based services through data-driven analysis. A key aspect is re-thinking and optimizing existing processes using modern technologies for workflow enhancement. The ideal candidate will be a motivational leader, adept at stakeholder communication, and committed to establishing robust governance for sustainable success. This position is perfect for someone passionate about driving digital transformation and improving customer and employee experiences through innovative AI and automation.