Specialist Coordinator Customer Consulting | Fachkoordinator Kundenberatung (m/w/d)
AOK Baden - Württemberg Hauptverwaltung
Job Summary
This role involves providing expert support and coordination within a customer consulting team, ensuring high-quality service and knowledge transfer. The Specialist Coordinator will assist leadership with the operational implementation of tasks and address complex technical questions from team members. Key responsibilities include organizing tasks independently, contributing to team goals, and fostering collaborative relationships. The ideal candidate will have a background in social insurance or a related field, with at least three years of experience in statutory health insurance. They should possess strong communication skills, a customer-centric approach, and the ability to handle challenging situations effectively. This position offers a dynamic and varied role within a supportive community-focused organization.
Required Skills
Education
Completed training as a Social Insurance Clerk (Sozialversicherungs-fachangestellte/r) or an additional qualification (e.g., AOK Specialist Consultant, AOK Expert). Alternatively, a completed education with a further professional qualification.
Experience
- 3+ years of professional experience in statutory health insurance, with a focus on the relevant area
- Professional experience demonstrating special commitment and acquisition of specialized knowledge
- Professional and work-pedagogical knowledge (e.g., trainer's license) is ideal
Languages
Additional
- Willingness to further develop professionally. Ability to recognize situations requiring quick decisions. Capacity to understand customer and market requirements and translate them into customer solutions. Ability to promote awareness for a sustainable healthcare system. Location: Laichingen.
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